FAQ's
About Serendipity Muses
What is Serendipity Muses all about?
Serendipity Muses is more than a boutique; it’s a curation of beauty and wellness rooted in nature and ancient wisdom. Every item is chosen with intention for its purity, efficacy, and soul. We seek out artisans and small makers who honor quality, consciousness, and quiet craft — so what reaches you is both meaningful and rare.
Do you make your own products?
Some creations are about to be born under the Serendipity Muses name, lovingly crafted in Greece in collaboration with trusted artisans and certified laboratories. Others are exceptional finds from kindred brands around the world whose philosophies mirror our own — beauty with integrity and depth.
Orders & Shipping
Where do you ship from?
All orders are shipped from Greece with ACS for domestic deliveries and DHL for international destinations.
Do you ship worldwide?
Yes — we ship globally. For the United States and the United Kingdom, duties and taxes will soon be handled directly at checkout for your convenience. For all other destinations, local customs fees may apply depending on your country’s regulations.
How long will my order take to arrive?
Within Greece, most orders arrive within 2–3 business days.
International orders typically take 7–14 business days, depending on customs and transit times.
Can I track my order?
Yes — once your parcel leaves our hands, you’ll receive a tracking link by email so you can follow its journey to you.
Returns & Exchanges
Do you accept returns?
Due to the nature of our products — skincare, wellness goods, and personal tools — we cannot accept returns once an item has been opened or used.
If your order arrives damaged or incorrect, please contact us within 5 days of delivery, and we’ll resolve it with care.
What if my package was damaged in transit?
Please email us at contact@serendipitymuses.com with photos of the damaged parcel within 48 hours of receiving it, and we’ll assist you right away.
Product Standards
How do you choose what to stock?
We select products based on purity, craftsmanship, and alignment with our values. Every formulation and material is carefully reviewed for quality and integrity — free from unnecessary additives, and created with respect for both people and the planet.
We personally test and experience everything we offer — only the creations that truly move us, that feel alive in their purpose and effect, ever find their way to our shelves.
Collaborations & Partnerships
We’re always open to discovering new artisans and aligned creators. You can reach us at contact@serendipitymuses.com with a short introduction and product details.
Contact
If your question isn’t listed here, we’re always happy to help.
Write to us at contact@serendipitymuses.com and we’ll respond as soon as possible.
With warmth,
The Serendipity Muses Team