Terms of service
✦ 1. General Information
Throughout the site, the terms “we”, “us”, and “our” refer to Serendipity Muses.
Our online boutique offers physical goods for personal use only.
We reserve the right to update, modify, or discontinue parts of the site or our product offerings at any time without prior notice.
✦ 2. Eligibility
To use this website and place an order, you must be at least 18 years old and capable of entering into legally binding contracts under applicable law.
✦ 3. Products & Availability
All products are offered in limited quantities and may vary slightly from the images shown due to natural variations or artisanal production.
We reserve the right to discontinue any product at any time.
Prices may change without notice.
✦ 4. Pricing & Payments
Prices on serendipitymuses.com are displayed in your local currency for convenience, based on your location.
All transactions, however, are processed in euros (€) — the base currency of our shop.
Minor variations may occur due to daily exchange rate updates or your payment provider’s conversion fees.
Payment can be made securely via Shopify Payments, PayPal, or other methods displayed at checkout.
We do not store credit card or payment information — all payments are processed through secure, encrypted gateways.
✦ 5. Orders & Acceptance
Once you place an order, you will receive an email confirmation.
This confirmation does not constitute acceptance — it acknowledges receipt.
A binding agreement is formed when your order is shipped.
We reserve the right to refuse or cancel any order, for example if an item is out of stock, incorrectly priced, or if there is a suspected fraudulent transaction.
✦ 6. Shipping & Delivery
We ship orders using ACS within Greece and DHL Express for international destinations.
Delivery times are estimates only and may vary.
For detailed information, please see our Shipping Policy.
✦ 7. Returns & Refunds
Due to the nature of our offerings, we do not accept returns or offer refunds, except where required by law.
Please review our full Refund & Return Policy for details.
✦ 8. International Orders & Customs
Orders shipped outside the European Union may be subject to customs duties, taxes, or import fees.
These charges are the responsibility of the buyer, unless otherwise stated.
If your order is eligible, you can pay the custom fees in advance, at checkout.
This will ensure that you wont deal with extra costs and delays.
Otherwise, we cannot be held liable for delays or costs caused by customs procedures.
✦ 9. Personal Data & Privacy
We respect your privacy and handle your personal information with care.
Please refer to our Privacy Policy for details on how your data is collected, used, and protected in compliance with GDPR.
✦ 10. Limitation of Liability
Our products are intended for personal well-being and cosmetic use only.
They are not intended to diagnose, treat, or cure any medical condition.
We are not liable for any misuse of products or allergic reactions.
Please read each product description carefully before use.
To the maximum extent permitted by law, Serendipity Muses shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
These Terms are governed by the laws of Greece and the European Union.
For any questions regarding these Terms, please contact:
Serendipity Muses
Email: contact@serendipitymuses.com
Address: Analipseos 8, 54643, Thessaloniki, Greece
VAT Number: 139984574
In Essence
We believe in transparency, integrity, and beauty without excess.
By purchasing from Serendipity Muses, you agree to uphold the same spirit — choosing mindfully, and receiving with reverence.